Privacy Policy
1. Introduction
BoatMove Ltd ("BoatMove", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect personal information when you use the BoatMove website, create an account, request quotations, act as a broker or introducer, become an Approved Partner, or otherwise interact with the BoatMove Marketplace.
BoatMove is committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and all other applicable data protection legislation.
By using the BoatMove Marketplace, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.
2. About BoatMove
BoatMove Ltd operates an online marketplace connecting Customers requiring professional boat transport with carefully selected Approved Partners.
BoatMove operates the marketplace. Transport Services are provided by independent Approved Partners.
Where BoatMove shares information with an Approved Partner in order to facilitate a booking, each party is generally responsible for its own processing of personal data.
3. Who We Are
Data Controller: BoatMove Ltd
Registered Office: 85b Headstone Road, Harrow, HA1 1PG
Company Number: 17121722
Email: info@boatmove.com
Website: www.boatmove.com
If you have any questions about this Privacy Policy or the way your personal information is handled, please contact us using the details above.
4. Information We Collect
Depending upon how you use the BoatMove Marketplace, we may collect the following information.
Identity Information
This may include:
- name
- company name
- date of birth where required
- account details
- terms acceptance records
Contact Information
Including:
- email address
- telephone number
- postal address
- country
Vessel Information
Including:
- vessel name
- make and model
- dimensions
- draft
- photographs
- current location
- destination
- transport requirements
Booking Information
Including:
- quotation requests
- Approved Partner responses
- Booking Confirmations
- communications
- reviews
- complaints
Financial Information
Including:
- partner billing and invoicing details for facilitation fees
- VAT information where applicable
BoatMove does not collect customer payment card or bank details for delivery payments, as the delivery price is paid directly to the delivery partner. BoatMove processes partner billing information only for invoicing its facilitation fee (including through our accounting provider).
Broker-Provided Information
Where a broker submits an enquiry on a customer's behalf, they may provide the customer's name, email address, and telephone number. The broker must confirm they have the customer's consent, and BoatMove records the date of that confirmation and which account gave it.
Platform Communications
Messages sent through the platform are automatically screened. We store both the original unscreened text and the screened version, record any contact details detected, and log off-platform declarations. This information may be reviewed by staff for platform integrity, dispute resolution, and fee protection.
Estimator and Recommender Usage
When you use our public cost estimator or transport recommender, we log the enquiry details together with your IP address and browser user agent. This helps prevent abuse, apply rate limits, and improve our estimates.
Account Security Data
Information required to secure your account, such as authenticator secrets, emailed one-time codes, and recovery codes where two-factor authentication is enabled.
Criminal Offence Data
Skipper applicants are asked to make a declaration regarding unspent convictions. This information is used solely to assess suitability to take charge of a customer's vessel and is visible only to authorised BoatMove staff. It is processed in reliance on the substantial-public-interest / suitability-assessment condition for criminal offence data under UK data protection law.
Technical Information
Including:
- IP address
- browser type
- operating system
- device information
- pages visited
- website usage
Marketing Information
Including:
- communication preferences
- newsletter subscriptions
- marketing consent
5. How We Collect Information
We collect information when you:
- visit our website
- create an account
- submit an enquiry
- request quotations
- act as a broker or introducer
- become an Approved Partner
- complete a booking
- contact BoatMove
- subscribe to updates
- complete forms
- communicate through the marketplace
Information may also be collected automatically through cookies and website analytics.
6. How We Use Your Information
We use personal information to:
- operate the BoatMove Marketplace
- manage accounts
- obtain quotations
- facilitate bookings
- communicate with Customers
- communicate with Approved Partners
- communicate with brokers and introducers
- administer bookings
- provide customer support
- monitor marketplace performance
- improve our services
- detect fraud
- comply with legal obligations
We only use personal information where we have a lawful basis to do so.
7. Lawful Basis for Processing
Depending upon the circumstances, BoatMove processes personal information on one or more of the following lawful bases:
- performance of a contract
- taking steps before entering into a contract
- legitimate interests
- compliance with legal obligations
- consent (such as where a broker or visitor provides a third party's details)
Where consent is relied upon, it may be withdrawn at any time.
8. Sharing Your Information
BoatMove only shares information where necessary. Information may be shared with our trusted processors and partners, including:
- Approved Partners
- Xero (accounting software – for partner billing and facilitation fee invoicing)
- Cloudinary (for secure storage of uploaded verification documents such as insurance certificates, ID, and qualifications)
- our email delivery provider (used to send platform notifications and quote correspondence)
- website hosting providers
- professional advisers
- insurers
- regulators and law enforcement authorities where legally required
BoatMove does not sell personal information.
9. Sharing Information with Approved Partners
Where a Customer requests quotations or confirms a booking, BoatMove shares relevant information with Approved Partners to enable them to:
- prepare quotations
- communicate with the Customer
- undertake the Transport Service
- administer bookings
Where a broker introduces a customer, the customer's details are shared with the matched delivery partner upon booking confirmation. The introducing broker's contact details are also shared with the delivery partner so they can be kept informed of the booking.
Only information reasonably necessary for these purposes will normally be shared.
10. Marketing Communications
BoatMove may send information regarding:
- marketplace updates
- relevant services
- news
- promotional offers
Where required by law, marketing communications will only be sent where appropriate consent has been obtained.
You may unsubscribe from marketing communications at any time.
Service-related communications relating to active accounts or bookings are not marketing communications.
11. Cookies
BoatMove uses cookies and similar technologies to improve the operation of the website.
Further information is available in the BoatMove Cookie Policy.
12. Google Analytics
BoatMove uses Google Analytics to understand how visitors use the website and to improve user experience. Google Analytics collects information such as:
- pages viewed
- time spent on pages
- device information
- approximate location
- website interactions
Where required, analytics cookies will only be used after obtaining appropriate consent.
13. Data Security
BoatMove takes appropriate technical and organisational measures to protect personal information. These measures may include:
- secure hosting
- encryption where appropriate
- access controls
- authentication
- monitoring
- regular system maintenance
No online system can be guaranteed to be completely secure.
14. Data Retention
BoatMove does not currently operate automated time-based deletion. Personal information is retained for as long as your account is active and for as long as reasonably necessary for legal, accounting, dispute resolution, and platform-integrity purposes.
Records are deleted upon request or when an account is removed, at which point associated records—including uploaded documents held with our storage provider—are permanently deleted.
Immutable booking audit records are retained where required to evidence a transaction.
15. International Transfers
Where personal information is transferred outside the United Kingdom, BoatMove will take appropriate measures to ensure that an adequate level of protection is maintained in accordance with applicable data protection legislation.
16. Your Rights
Subject to applicable law, you may have the right to:
- access your personal information
- request correction
- request deletion
- restrict processing
- object to processing
- request data portability
- withdraw consent where processing is based upon consent
Requests should be made using the contact details contained within this Privacy Policy.
17. Complaints
If you are dissatisfied with the way BoatMove has handled your personal information, please contact us first so that we can seek to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
18. Changes to this Privacy Policy
BoatMove may update this Privacy Policy from time to time to reflect changes in:
- legislation
- technology
- marketplace services
- business operations
The latest version will always be published on the BoatMove website.
19. Contact Us
Questions regarding this Privacy Policy should be addressed to: